Some Apple Watch 9 usersand Apple Watch Ultra 2 have encountered a problem with “ghost” touches, where the screen spontaneously activates without touching it, and the image begins to “jump”, which makes it difficult to enter a password and can lead to an accidental phone call. Apple sent a memo to authorized services saying it was “aware” and “investigating” the issue.
“Some customers may report that their Apple Watch Series 9 or Apple Watch Ultra 2 is experiencing false touches on the display,” Apple said in a note reviewed by MacRumors.
In this regard, Apple indicated to technicalAuthorized service technicians should not replace affected Apple Watch models while an investigation is underway, and recommended that customers experiencing this issue force a restart of their Apple Watch by simultaneously holding down the Digital Crown and Side button for at least 10 seconds. until the Apple logo appears.
Apple also asked technicians to inform customers that the company will soon release a software update that will resolve the issue.
Smartwatches Apple Watch Series 9 and Apple WatchUltra 2 went on sale in September 2023. Apple did not disclose the scale of the problem and did not indicate a possible time frame for its solution. It is also unclear whether the problem is related to the smartwatch hardware.